1. Introduction
AKSS Kosovo respects your privacy and is committed to protecting the personal data processed in connection with our services.
This policy applies to personal information collected during bookings, consulting, automation projects, communications and website use.
2. Information We Collect
2.1 Identity information
- First and last name
- Company name
- Email address
- Phone number
2.2 Technical information
- IP address
- Device and browser type
- Cookies and similar technologies
- Basic usage analytics
2.3 Booking data
- Booking and payment documents
- Event and accommodation preferences
3. How We Use Your Data
- To process bookings, requests, applications and forms.
- To provide consulting, automation, operational support and customer service.
- To communicate with you about payments, changes, updates or administrative matters.
- To comply with legal obligations and improve our services.
4. Legal Basis for Processing
Contractual necessityWhen processing is necessary to provide the service you requested.
Legal obligationWhen we must comply with legal, financial or tax obligations.
Legitimate interestWhen processing is necessary for security, administration and service improvement.
Your consentWhen you give clear consent for marketing or specific categories of data.
5. Sharing Data with Third Parties
- With event partners, hotels, airlines or other providers only when necessary for service delivery.
- With technology and payment providers that help us operate.
- With professional advisers and auditors when needed.
- With public authorities where required by law.
ℹ Every third party is required to respect the security and confidentiality of your data.
6. International Data Transfers
In some cases, our partners or service providers may be located outside Kosovo or the EEA. When this happens, we apply reasonable safeguards.
- We use standard contractual clauses where required.
- We limit sharing to data that is necessary.
- We apply technical and organisational safeguards.
7. Data Security
SSLData is transmitted over secure connections where applicable.
Secure storageRestricted access and storage on servers with appropriate controls.
Access controlOnly authorised persons may access the data.
Regular reviewsOngoing review of processes and security practices.
8. Data Retention
Booking dataRetained according to operational, financial and legal requirements.
Marketing dataRetained until consent is withdrawn or no longer needed.
Analytics dataRetained for a limited period to improve the website and services.
9. Your Rights
Right of accessYou may request access to the data we hold about you.
Right to rectificationYou may request correction of inaccurate or incomplete data.
Right to erasureIn certain circumstances you may request deletion of your data.
Right to restrictionYou may request restriction of processing.
Right to objectYou may object to processing in certain circumstances.
Right to data portabilityYou may request your data in a structured format where applicable.
⚑ To exercise these rights, contact us at our privacy email. We will respond within a reasonable timeframe.
10. Cookies & Tracking Technologies
Essential cookiesNecessary for the core operation of the website.
Analytics cookiesHelp us understand website usage.
Marketing cookiesUsed only where enabled and permitted.
11. Children’s Privacy
Our services are not designed for persons under the age of 18. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this policy from time to time for legal, operational or process-improvement reasons.
- The latest version is published on our website.
- Important changes may be communicated by email where appropriate.
- We encourage you to review this page regularly.
